Category Archives: The Basics

Simple things to keep your car happy

Just stop in!

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We are your friendly Neighborhood Garage, just stop in.

Too many times I hear this phrase, “I was driving by and you guys looked so busy.” Don’t wait, just stop in. I hear this one too, “I didn’t think you had time to look at it.” Don’t wait, just stop in. We are your friendly neighborhood garage and ready to help. Maintenance ignored leads to a break down on the road. Nobody likes sitting at the side of the road waiting on a tow truck.

Do you have a funky noise? We can look at that. Is it time for service? We do service work on all makes and models. A no start problem is no problem at Tony’s Service Center. Just stop in, we fix broken cars. Car care is a part of owning a car. Car repairs will happen and you need to be ready. Just stop in and say hi.

Need an oil change today?

We use a “synthetic blend” as our standard oil. Servicing you car is the most common reason to visit a repair garage. We use a synthetic blend because it extends the oil life, offering better protection against wear and resists carbon coking. If your car needs full synthetic we stock that too.

Regular motor oil: Regular oil works great for older engines, but if you do not service it regularly and or ignore your service intervals. It can lead to heavy carbon build up “hard sludge” or coking of the internal engine parts. “Coking aka soft sludge” “Coking” is characteristic of a high temperature reactions involving hydrocarbons. On todays small high revving engines, carbon deposits may cause restricted oil flow, shortening the life span of your engine.

Full Synthetic motor oil:  Synthetic oils primary use is in high heat stress applications like Arizona. Jet engines use Synthetic oil. Synthetic oils are great for cold climates too, it will flow normally even in freezing temperatures.  European cars, motor cycles and many of todays small turbo charged engines need full synthetic oils to prevent sludge and carbon build up.

Just stop in and let us know how we can help. 

HeyAnthonyAz.com & TonysServiceCenter.com

 

 

Pretty Little Car

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Buying a car should not end with disappointment.

You spent hours, if not days searching for the car you want. Maybe it’s a hot rod, a classic, a sports car, or just a daily driver to take you to work every day. Why do you want to spend time and money only to get cheated? I know I would be upset if someone sold me a pile of shit. The car is a 1956 Ford Fairlane. In its day, it was a very good car. The Fairlane Victoria sold for 2,249 in 1956, but by todays inflation % it would be like buying a car for 19,844 Finding a classic that is in good condition takes lots of work. When you find the one you like, you need to get it inspected before buy it. The rule is, once you buy it, it’s your problem now. Sellers do not have to tell you a thing, they are not lying to you, they just don’t tell you what they know about the car they are selling. Holding back information is not a crime, but it should be. An inspection is the only way to protect you and your hard-earned money.
An inspection at Tony’s is around $150.00 for a modern car and $300.00 for a classic. It always takes longer to check out an older car because most classics have been rebuilt several times and may have hidden damage. Just because it looks fabulous on the outside does not indicate it’s in good shape underneath the sheet metal. Rust, mechanical wear, electrical faults and body repairs that did not get the attention they needed during the restoration are very common, Flawless paint is a red flag, it may be pretty on the outside, but what is underneath all that paint? This 56 Fairlane was in distress years ago, now it’s a mess of body filler and crap repairs on top of more crap repairs. The body is dead, all the mounting points on the right side are rotten. The engine runs OK but the transmission makes noise and the gear shift linkage is worn out to the point it is hard to get from one gear to the next. The doors and hood don’t close correctly and you have to slam the driver’s door to get it to latch. The brakes are a mess too, it’s unsafe to drive. The car needs so much work that it’s hard to find a starting point. Getting your car inspected by a certified mechanic with a written evaluation gives you power to negotiate a lower price or pass on the buy all together and keep looking for a good car to spend your money on. So it’s shiny with pretty paint and tons of chrome, but if you can’t drive it, what is the point of buying it in the first place. It does not matter who you buy from, get it inspected…

HeyAnthonyAz.com

 

Yep, it’s broken; Plastics…

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Plastics, they don’t last forever.

Unhappy owners with broken cars arrive at my shop every month, and the owners just do not understand why the car has broken down. Well, if you drive it, it will wear out…..

Todays autos use lot’s of plastics. Auto makers have always used plastic parts, but in todays cars and trucks plastic parts are used for so many things, it can be frustrating when parts don’t last because they are made of plastic.wp-image-33241149jpg.jpg

Today I have a Nissan Frontier in the shop with a coolant leak at a plastic fitting on the heater core. This is a common thing on a vehicle that is 10 years old or older.

The hard part is informing the client that the engine is bad, because it over heated, due to a plastic part that failed. Using plastics to make a car lighter, and get better emissions is great, but at what cost to the client. I would rather have all cooling system parts made from metal. The auto maker makes the parts out of plastic because it’s cheaper to manufacture.

So what do they care if the part fails and the engine goes bad. That’s why they make new cars anyway.

Fix it right, fix it once. HeyAnthonyAz.com

Starter noises related to Bendix and flywheel ring gear tooth wear

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Bendix GM Starter

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GM flywheel, ring-gear

The Bendix gear on the left has a worn out shaft bushing. The flywheel on the right has 35% of its ring gear teeth damaged from miss-alignment of the gears during starter engagement.

A metallic clash / crunch noise or grinding sound may be noticed when starting an engine with parts worn like the parts in the images. A worn out starter is the most common reason you may notice a noise when starting the engine.

Ignoring grinding noises and hopping it will stop on its own is foolish. 

If you hear grinding sound when you start your engine, have it inspected right away. Replacing a worn starter is less expensive than having to replace a worn out flywheel because you waited till the engine would not start at all.

Once the teeth on the flywheel ring-gear become damaged it can lead to repetitive damage to any new starter that is installed. We do not install a starter without rotating the engine and checking all the teeth on the flywheel.

My new client had been at two other shops with his Chevy truck, and he has paid for replacing the starter 3 times over the last 18 months. The owner uses his truck for food deliveries, and engine may have up to 200 start ups a day. Upon inspecting the flywheel, it was clear that the other shops did not address the real reason the 3 replacement starters made noise and eventually quit working.

When we replace a flywheel, we almost always use an “OE” original equipment part. Aftermarket flywheels have caused us big problems in the past. If an OE part is available that’s what we use. The same can be said about starters, OE is best.

Not all aftermarket parts are bad parts, but when it comes to starters and flywheels you do not want to just use the cheapest parts.

Going cheep can lead to repetitive repairs.

Fix it right, Fix it once ~ HeyAnthonyAz.com

 

 

 

Cheap Parts & Service = Poor Satisfaction!

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The bitterness of “poor quality” lingers long after the sweetness of “low price” is forgotten: Ben Franklin

Fixing your vehicle does not have to break the bank. When a vehicle repair has good value, the cost of the repair is not a huge issue any longer. We use quality parts plus offer a solid warranty. Our goal is to offer vehicle repairs that have value and prevent breakdowns.

Knowing you get what you pay for. Haggling about the labor and using the cheapest parts possible to save money is asking for trouble. Sitting at the side of the road waiting for a tow truck is no fun.

We offer quality repairs with value. All repairs we do must stand up to our 2 year / 24,000 mile warranty. As an independent repair shop we use many dealer parts. The dealer parts fit correctly, and exceed our 2 year / 24,000 mile warranty. The aftermarket parts we use must “fit and function” just like the original equipment dealer parts we install.

Some clients will ask if we can find less expensive parts, and we say yes we can, but the part warranty may not be 2 years / 24,000 miles.

The warranty will be what the parts manufacturer offers, and you get no labor coverage. Our job is to show you the value of doing the repair correctly the first time.

“Fix my car as cheap as you can, Blah, Blah, I am selling it next week.”

Some aftermarket parts may only have a 90 day warranty. Granted most parts should last at least 90 days, but if the part goes bad you get to pay labor again, even if the part has a warranty.

For Example: A car owner goes to a quick lube shop for a 14.95 oil change, and the shop strips the threads out of the oil pan. Anyway you look at this, your cheap oil change just turned into a big mess. Our standard oil change out the door is about $41.00 but it has good value. We do not shortcut the job, just to get it out the door. We spend up to 45 minutes on your vehicle, looking for things that may cause you a break down. If we find issues that need repair, we show you what we found, and we give you prices. We help you plan for your maintenance needs.

For Example: Brake pads have one of the biggest issues with quality vs price. If you go to the dealer, they will only offer one part for your model car, and the price will be high, but the parts fit and work correctly. Now go to an aftermarket parts house, and they may have 5 to 10 different brands of brake pad, all at different prices. Some may work good but make noise, others may wear fast or worse not stop the car correctly. With aftermarket parts you must be selective.

Some aftermarket parts work very good, and if you know what works well, then it’s easy to offer the savings to the client. Our job is to know what works and offer the client the best repair.

For Example: Belts, Hoses and Water pumps have a wide range of price and quality. If I am looking for a belt in the aftermarket, and I can get Bando or Dayco I am happy. I know they are brands that last a long time. For Hoses, I look for the best fit, and rubber quality. The parts quality, affects its service life. A long service life keeps you from having to visit the shop over and over. For Water Pumps, I turn to the dealer 60% of the time, because they just last so much longer.

Fixing your vehicle correctly will reduce how many times you need to visit the repair shop each year. If you own 3 or more cars, you can see how important it is to fix it right the first time. Anyway, It’s not that we don’t want to see you again. We want our clients to be happy they used our services.

We are here to help, we fix sick cars!

With today’s vehicle’s, you visit the repair shop less often, but it feels like the repairs cost more, and more when you visit your mechanic.

Going to the “car doctor” is not on anyone’s top ten list, but when your vehicle breaks down, you know you’re going to spend money.

Preventing breakdowns is what we do. Keeping you informed of your vehicle’s condition let’s you save when faced with bigger repairs. Helping you keep your vehicle in good condition, and preventing breakdowns is our goal.

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We like our clients to visit the shop for service at least every 5,000 miles of driving or once every 4 months. Many things can happen in 4 months of driving. Our clients are always welcome to stop by in between vehicle servicings, for fluid top offs and airing up the tires.

Fix it right, Fix it once.  HeyAnthonyAz.com

Can I bring my own parts?

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When you go to a restaurant, do you bring your own food?

Every month, I have at least 5 people ask if we will install a part they bring in.

Our answer is no.

   It’s not that we do not want to put on your parts. It’s because of the warranty. If we sell you the part, it will come with a 2 year 24,000 mile warranty, and labor is covered 100%

If you bring in your own part, you get no warranty with us, and if the part fails, you pay the labor again to replace the part a second time.

Do we bent the rule? Some times. We have installed clients parts, depending on what the part is, and if it’s for a specialty reason like a classic car or super hard to find part, but they must sign a waiver, stating they understand the repair comes with no warranty, parts or labor.

Think about it, do you save that much?

Fix it right, Fix it once. HeyAnthonyAz.com

Helping a friend

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Recently when helping a friend with an issue that they had, a problem came up. Poor communications caused a falling out. Communication is just that, and sending information via email or texts is no way to solve any issue. I am a detective and when talking to a person on the phone, I will have Q&A that will help sort out the real issues from the garbage.

I have people ask me all the time for help with an automotive problem they have. They want free advice, or they think it will be cheaper because they know me. I try to get everyone to visit the shop, so I can look at the vehicle properly. In many cases I do not charge to look at the issue at hand.

At my shop we do not charge for inspecting the vehicle if you do the repair on the same visit.

Everyone lies about whats happening with their car, it may be a small white lie, or it could be a big lie to cover up a mistake they made when trying to repair the car on their own.

Being deceptive does not save you money on the repair!

The vehicle will tell the truth, and I talk to cars all the time. The car will not hide whats wrong. It’s broken and need repair. That is why I want to look at the vehicle. Testing and getting reading from the vehicle will tell me what repairs are needed, and it will be 100% correct.

When some one wants a price for a repair sight-un-seen, it’s a guess. So, if I give someone a repair quote without inspecting the vehicle it will always be higher than normal. Brake repairs are the most commonly asked questions. The range of pricing is so wide, its scary.

Guessing at the repairs needed will cause big issues. Bring your vehicle in and let’s inspect the issue the right way, so the correct repair is done right the first time.

Heyanthonyaz.com 2015

FREE Oil Change Monthly Drawing at Tony’s

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~~~~~~~~~~~~~~~ FREE OIL CHANGE @ TONY’S ~~~~~~~~~~~~~~~~~

It’s time to change the oil!

Enter to win! Win a free oil change, enter your information @ Tony’s contact page.

Enter your contact information on Tony’s contact page & in the message box type “Free oil change monthly drawing” and include the make, model and year of your car.

You will be automatically entered into the drawing for the next months free oil change drawing. Enter as often as you like. The winner of the free oil change will be contacted by Tony’s at the end of each drawing month. The free oil change offer will be running till December 2015

The oil change includes, up to 5 qt’s of 10w30 synthetic blend oil, an oil filter, and under hood fluid top off’s, plus a vehicle safety inspection. This is a $30.00 value at our regular price & a great saving if you win it for free. So enter today, it’s easy and free.

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HeyAnthonyAZ.com 2014 ~ It’s all good under the hood…

Adjust it till it fits?

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Hack Jobs Happen…

I see some crazy short cut repairs (hack jobs). “Hack jobs” by owners, shade tree mechanics and approved auto repair shops. Then I wonder why, why try, why risk a comeback. Why take the short cut in the first place. Why risk loosing a client when the hack job fails, leaving the vehicle owner stranded on the side of the road.

A hack job will fail, it’s a sub-standard repair.

 

Today I had an odd repair issue pop into the shop. Ronda had a fuel pump replaced on her 1995 Chevy Suburban about 30 days ago in Sedona Arizona. The truck has a 5.7 TBI fuel injected engine. (Throttle Body Injection System) Ronda only had one issue with the repair, the fuel economy was reduced by 30 to 40% and this was noticed right after the pump was installed. The shop that installed the pump had double checked the fuel system, and said nothing was wrong.

Ronda had moved to Sedona last year.

The client (Ronda) use to live right around the corner from our shop, but had moved to Sedona in 2013. Ronda happened to be in the valley for some doctors visits, so Ronda stopped in to see if we had time to look at this issue.

Testing showed the fuel system was running too rich. The scan tool (a computer that talks to the car’s computer) showed that the PCM (the car’s computer) was subtracting a lot of fuel. The engine computer uses a pair of fuel trim ratio numbers to display fuel system compensation (larger number = more fuel added to the engine Or a smaller number = less fuel, fuel reduced to the engine). A repair technician can view the fuel trim numbers “live” as they update (in real-time) and watch how the system is operating, rich, lean or normal.

Next I attached a gauge used to test fuel pressure to the engine’s fuel system. The fuel pressure gauge showed that the fuel system pressure was around 19 PSI of pressure. (Why?) The TBI system specification is 9 to 12 PSI. So why was the PSI so high?

I suspected it had the wrong fuel pump installed. So, I removed the fuel pump and found a big mess. What I found was a major issue, the person that did the repairs, must have had a huge loss of reasoning. The part was clearly the wrong part for the truck. When I entered the pump part number into a parts jobber, part interchange system. I discovered the part was the wrong pump for the truck.

The shop decided to adjust the wrong part till it would fit in the tank. But wait, that’s not all. The pump was for a 1996 5.7 MPI engine. (Multi Port Injection System) not a 1995 5.7 TBI system. The 1996 MPI system runs at 60 to 66 PSI. This is clearly too much pressure for the system to handle. To bleed off the high PSI. The shop that made the repairs, had removed the hose clamp to the PSI fuel coupling hose that connects the fuel pumps outlet pipe to the metal pipe going out to the engine’s fuel injector’s. Plus the old fuel pump harness was installed on the new pump, and the electrical connector had a broken retaining clip.

The adjustments and compromises should have never happened, but they did.

Just buy the correct part, and if the part arrives wrong, get the correct part. The correct part was available in Flagstaff, less than a 2 hour round trip from Sedona. The client had already waited 5 days, what was one more day to get the right part.

We fixed the truck and it is running correctly, with the correct part. The client is happy and the mileage is back to normal. Plus Ronda will be bringing her truck to us when ever she is in town every 3 to 4 months.

Keeping up on the needs of an older vehicle may seem costly, but if you do the math. The right older vehicle can be cost-effective in the long run. Every vehicle needs repairs someday, new or old.

It’s all good under the hood, heyanthonyaz.com 2014

www.carfax.com How accurate is the service?

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Buying a used car can drain your savings, if you buy the wrong one.

In the last 10 months I have preformed 35 pre-purchase inspections, 27 cars and 8 trucks. Every vehicle had a clean carfax report. 5 of the cars and 1 of the trucks had un-reported major accident damage. They all looked fine on the outside, looking good, like nothing was wrong.

Carfax is only as good as the people who report the accident damage.

If the vehicle owner has accident repairs fixed for cash, under the table, by a discount shop. The accident damage will never be reported to carfax.

This type of repair may be hidden from view and the only thing you can do, is to make sure you do not buy any vehicle without an inspection. If the vehicle owner does not want you to take it and have it inspected, do not buy it!

You work hard for your money and it would be horrible to find big dollar repairs after you just paid a big chunk of money for what you thought was a nice used car.

Even if the vehicle has a clean carfax report and a good story about why the owner is selling the car. Get all the facts, get it into a shop for a full inspection!

The money you spend for the inspection will give you peace of mind. No one wants to buy a lemon.

It’s all good under the hood. www.HeyAnthonyAz.com 2014

Tony’s Service Center 5362 North 16th St. Phoenix, AZ 85016