Ms. Kate asked; why can’t you guarantee the repair will fix my car?
Ms. Kate has an almost broken car. Some failures and repairs will fall into a gray area, and Ms. Kate’s Ford was just that, a gray area repair.
The car would stall out when coming to a stop, but restart. Plus it would sometimes not start when hot. It would start after it cooled down for about 1 hour. The condition is intermittent, and it has never acted up for us in the shop. Plus the car’s computer had no codes.
The client never had time to leave the car for a full day.
Ms. Kate does not trust the car and fears driving it because it could stall at the wrong time.
After testing the car a couple of times, my best guess was it could be one of three things. #1 it could be a faulty crank shaft sensor. #2 it could be a faulty fuel pump. #3 it could be a wire fault related to a poor connection at a wire connector or wire junction. More testing was needed.
The big issue for the client is she is on a tight budget and can only spend what is needed to do the needed repair. I understand this all to well. I have a budget and have to stick to it.
To help the client, I advised her to let me have the car for a couple of days so I could leave my test gear hooked up and drive the car at random times. Ms. Kate did not like being without her car, but it needed to be done.
What I found; it did have a faulty crank shaft sensor and a bad fuel pump. The crank sensor was related to the stalling condition and the fuel pump was related to the random hot no start.
I always like to test the car and confirm the fault area. Guessing about what repairs are needed can lead to wasted money and time.
Some times a best guess is all we have, but it must be a good solid guess, 80% chance or more. Give me some time with your car and we can find the fault part 100% confirmed!
I want all my clients to feel good about the money they spend. I want 100% of your business, and I want you to be happy that you used Tony’s Service Center for your repair needs. Ms. Kate is happy because we fixed the cars issues. It did take three days to get it to act up, but only 4 hours to make the repairs once we knew what was broken.
