After many hours of work, the client said no to the repair.

This happens from time to time. It’s part of the car repair business, some clients say no. You check out a clients concern. You put together an estimate for the repairs needed. It’s common to have car owners under the age of 30 to take a couple of hours to decide to move forward with a repair. The 2008 Sentra I was working on needed a new engine computer. Something went wrong and the old one died. The repair was almost 900.00 and to me that was not much for a basic repair.

The client said no and the car was sold for scrap.

Part 2 of this story: The salvage buyer asked us to finish the repairs, but they wanted us to send the computer out for repairs. I have had zero luck using rebuild services for any

Old computer that was sent out for repairs. I don’t see any repairs done…

computer repair. So 3 weeks later the computer was back. The service said they made a repair and the computer works fine now.

I installed the computer and it did not work. The buyer said I diagnosed the problem wrong and the computer was fine. I said he was wrong and the computer repair was not a repair for the problem the computer had. After 2 more weeks of back and forth communications. The buyer finally said yes to a new computer from the dealer.

A new computer fixed the problem.

It’s common for computers to be replaced and they are not bad. It is a guess repair by the technician working on the car. I use a test simulation method to rule out input and output results to the computer. It takes longer, but it prevents a misdiagnosis. Time spent will prevent having to backtrack later or worse ruin a new computer because the part that killed the first computer just killed the new unit.

Fix it right, fix it once. HeyAnthonyAz.com