Ok, I understand. So let’s solve this now.
As a service consultant I have some trouble with this statement. For me, it indicates that the car owner came in with a condition that may of not been disclosed when the car was dropped off for service. Lucky me, I document all findings from large to small. If I am at fault, I will not side step the issue. I will fix it. It is not uncommon to have something happen during a visit, but if anything was to happen during a visit, we will not hide it from you.
Anything we find during the cars visit is documented on the work order.
It’s all good under the hood. Anthony Xavier ASE Master Technician
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