Short cuts, compromises, and fix it cheep. Too many clients are asking for what they don’t want.

70% of the clients I work for, know first hand what it means to do the job right.

Lately, I have had an increase in walk in clients that want a cheep repair, but they also want a full warranty? This is not a client, it’s A person with A broken car.

Using top quality parts that come with a 2 year or 24,000 mile warranty is very important to us. Keep in mind that A bad repair will be talked about 100 times more often than a repair done the correct way.

At Tony’s we look at a car one of three ways. Does the client want to have a like new OE repair using all dealer parts. Does the clients want a high quality aftermarket parts. Or will the client just want to fix the part that is broken and nothing else.

A Tony’s we focus on the now. What do you need now, to get your car on the road.

All other repairs needed are estimated and we tell you what needs to be done. We break it down in months and by miles. We will not force you to repair your car with us. We want you to feel happy you used our shop for your repair needs. If you own a car or truck it will need repairs and service. We want you as our client, but the only way that will happen is if we do the repair the right way, not the cheep way.

The image at the top, is a fuel pump unit that was installed in flagstaff one week prior to the truck being towed into our shop with a no start condition. The pump failed because of handling and the changes done to the metal pipes. The client was very mad and had nothing good to say about the shop in Flagstaff.

We called the shop. I found out that the correct repair was offered but the client wanted to use a budget part that needed to be adjusted to make it fit. The Flagstaff shop should have said no, but they did the repair anyway. Now they have one more angry person saying ugly things about them, even though the client guided the repair. The outcome was bad, due to a shop compromise and a fix it cheep attitude.

Fix it right, fix it once. HeyAnthonyAz.com 2015