To Do!
You have a ton of things that need to get done every week, and to make sure everything gets done, many people will make a to do list.
I use 3M sticky notes or my note pad on my smart phone to remind me its time to pay bill’s or go to the doctor.
Today a long time client popped into the shop with an over heating Dodge Durango. The engine had over heated and stopped running twice on the client the day before, but she never checked the coolant level.
Coolant loss because of a faulty part can happen in between oil change services. That is why, I want all my clients to stop in and let us air up the tires and check under hood fluids once a month. If I find something bad, we can handle it right away. Anyway, it only takes 5 minuets to do a quick check, so why get your hands dirty. Let us do it.
A lot can happen between oil changes, so stop in today & let us check it for you.
In this case the client ignored the (To Do) list on the last work order. The electric pump for pumping engine coolant to the rear heating system was weeping at the plastic body of the pump. I advised the client that it needed to be replaced on this visit, now!
The client declined the repair.
The client did not have the money to do the repair at that moment, so they said they would come in after the next pay-day to do the repair. They never came in, and now the engine has gone bad because the engine got way too hot.
The original leak repair would have only been $290.00 parts and labor. Now the truck needs an engine at $5,600.00. With the cost of the repair being more than the trucks Kelly Blue Book value. The customer once again declined the repair, and towed the truck home.
Pay me know or pay me later. Maintaining your car or truck will cost you less if you stay on top of your maintenance needs.
Waiting till you break down just does not work, and it will cost you more money.
