When your mom said, comb your hair and brush your teeth, did you do it?
Most kids do not listen to mom or dad. They respond as if they are listening, but it went in one ear and out the other.
Selective listening is what this is called.
As you get older you may grow out of it. I have car owners that selective listen all the time. They only hear what they want and the rest falls to the floor.
Part 1: Recently a young woman (mid 20’s) was in denile about the cars needs. It was explained three times, in different ways. She just did not understand why the car needed repair. The client only wanted to hear what she wanted to hear, she did not listen.
Part 2: Three days later the car came in on the hook, broken. The client was mad.
Why did my car break down?
When we explained what happened, she said, how can that be, you just checked it out and said nothing was wrong. After reprinting the last invoice and showing her the area outlining the needed cooling system repair, it finally hit her. The car needed repairs on the last visit and she did not listen.
Listening is an art. To get good at listening, you have to practice doing it.
